We’ve designed our products for long-term reliability — as in, a lifetime. If you ever feel your Ridge wallet or other Ridge product isn’t functioning properly, we’ll do everything possible to make it right.
Each purchase with Ridge is just the beginning of many years of a better everyday carry experience. We're glad to have you aboard!
Terms:
Each Ridge Wallet, KeyCase, Pen, and Phone Case is covered by the Ridge Built for Life Warranty. The program covers defects in materials and workmanship, loss, theft, damage from normal wear and tear, and accidental damage.
A processing fee is required for all replacements. These processing fees are subject to change at the discretion of Ridge. The processing fees are listed in the table below. The current processing fees at the time you submit your item for replacement will apply regardless of the date you purchased your item.
Depending on the product and reason for the warranty claim, warranty customers may be given the choice between receiving repair parts or a full replacement item. If the original unit is no longer available at the time of replacement, customers will receive an equivalent replacement style as identified by Ridge.
Proof of purchase may be required for a lost or stolen replacement to be initiated.
Ridge reserves the right to deny any Warranty Claim. This may happen if we believe the claim to be fraudulent, if the item was purchased before the implementation of our Built for Life Warranty, if the product is not covered by our Built for Life Warranty or if the Wallet was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay.
This Warranty does not include service to items in the claim.
Warranty limits by product:
| PRODUCT | Type of Replacement | In the case of | Processing Fee | Limit |
| RIDGE WALLET | Parts Replacement | Defective Parts | Free | |
| Full Replacement | Loss & Theft | Wallets less than $150:$17.95 Wallets greater than or equal to $150: $27.95 | 2x | |
| KEYCASE | Parts Replacement | Defective Parts | Free | |
| Full Replacement | Loss & Theft | $12.95 | 2x | |
| PEN | Parts Replacement | Defective Parts | Free | |
| Full Replacement | Loss & Theft | $12.95 | 2x | |
| PHONE CASES | Full Replacement | $12.95 | 2x |
What items does the program cover?
The Ridge Built for Life warranty covers all Ridge Wallets, KeyCases, Pens, and Phone Cases purchased directly from the Ridge official websites, Ridge official Amazon listings, and other Ridge Authorized retail partners on or after October 14th, 2025.
What items are not covered by the Built for Life Warranty?
Wallet accessories, Luggage, Softgoods, apparel, Magnetic Power Banks and charging accessories, Tracker Cards, Knives, watches, Tie Bars and Cufflinks, belts. Complimentary products received through promotional activities are not covered by the Built for Life Warranty. Items purchased from re-sellers or unauthorized retailers are not covered by the Program because Ridge cannot guarantee that these items follow Ridge quality control standards. Items purchased from unauthorized retailers may have been stored improperly, tampered with, or repackaged; and/or may be counterfeit or outdated versions.
Are there limits to the Built for Life Program?
Customers may receive up to two full replacements through the Built for Life Program. If the style purchased originally is no longer available at the time of replacement, Ridge will provide an alternative item of comparable or reasonably equivalent style.
Processing fees and terms and conditions subject to change at the discretion of Ridge.
Terms:
The Standard Lifetime Warranty covers defects in materials or workmanship of Ridge products purchased from Ridge and authorized retailers within the lifetime of the product.
Ridge reserves the right to deny any Warranty Claim. This may happen if we believe the claim to be fraudulent, if the product is not manufactured by Ridge, if the damage was caused by abuse or normal wear and tear, or if the Wallet was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay.
What items are covered?
Items not covered by the Built for Life Warranty or Never Lost, Forever Fit programs are covered by our Standard Lifetime Warranty. This includes but is not limited to: wallet accessories, luggage, backpacks and soft goods, Magnetic Power Banks and charging accessories, belts, apparel, hats, knives, watches, and leather goods.
What does this warranty not cover?
The warranty does not cover loss, theft, damage caused by normal wear and tear, or damage caused by anything other than defects in materials and workmanship. Damage sustained outside the reasonable lifespan of a product is not covered. Items purchased from re-sellers or unauthorized retailers are not covered by the warranty because Ridge cannot guarantee that these items follow Ridge quality control standards. Items purchased from unauthorized retailers may have been stored improperly, tampered with, or repackaged; and/or may be counterfeit or outdated versions.
How do I submit a warranty claim?
In order to be eligible for replacement of your Covered Item(s) under this Warranty, you must submit a claim via the Warranty claim process on the Ridge website. If you purchased your Covered Item(s) from a Ridge authorized retailer or partner, proof of purchase may be required to submit a claim. You may also be required to provide photographs of the claimed damage to your item.
Once a claim has been submitted, Ridge will evaluate the information submitted. If Ridge determines that the damage to your covered item is caused by a defect in materials or workmanship, Ridge will provide replacement parts or a full replacement. If your item’s style is sold out or has been discontinued, you will be offered another item of similar or reasonably equivalent style as identified by Ridge.
How does state law apply?
This Warranty gives you specific legal rights. You may also have other rights which vary from state to state.
How long does coverage last?
This Warranty lasts for as long as you own your Covered Item(s).